Ikea customers angry as port disruption causes delays to deliveries

IKEA customers have been left furious after port disruption has caused some deliveries to be delayed by up to two months. 

One shopper said they’re still waiting for an order placed on October 22 to arrive.

Another customer claims his four-year-old son has been sleeping on the floor after his Ikea bed, due to arrive on November 25, failed to show up.

Other shoppers raged that they haven’t been able to contact the Swedish retailer through its customer service phone lines, live chat or email.

Ikea has since apologised and confirmed it’s facing stock shortages due to congestion at UK ports.

Ports have been struggling with increased demand caused by coronavirus lockdowns, Brexit stockpiling and orders flooding in for Christmas.

Complaining on Twitter, one customer said: "Is anyone going to respond to me? Another day waiting in yesterday with no delivery.

"This was originally meant to be delivered 25th November. My four-year-old son is sleeping on the floor as we got his bed ready for the delivery."

Another said: "You asked me to DM you then it’s all gone quiet again…? You’ve also ironically emailed me an ad for the newly opened Exeter Store.

"It includes a pic of the desk I ordered and paid for on 22nd Oct – and haven’t received yet."

A third said: "Shame on you. I ordered a bed on 5/11/20. You sent different delivery dates since then and nothing delivered.

"I can’t reach you via phone/ email/ online chat. I want my £791 back now."

A fourth tweeted: "Ordered over two weeks and order is still 'being prepared'. No notification of delay and no one is answering the telephone or Twitter!"

Another customer said: "I’ve ordered a chair which supposed to come Tuesday, but there is no chair or update in my progress.

"There is no other way to contact too. It is an awful customer experience."

The latest complaints to Ikea come after shoppers were forced to wait up to six hours for click and collect orders last month.

But the flat-pack furniture isn't the only retailer to have suffered delivery issues in recent weeks.

Carmaker Honda was forced to pause production last week due to a shortage in supplies, while Matalan shoppers have complained about missing deliveries.

Currys and John Lewis shoppers, meanwhile, have been left waiting weeks for Royal Mail to deliver their Christmas present orders following "exceptionally high volumes" of online transactions.

In an update over the weekend, the British Ports Association confirmed there were long queues of traffic outside lorry ports.

Its boss Richard Ballantyne blamed a "perfect storm" of businesses reopening following lockdowns, the busy pre-Christmas period and people moving goods ahead of Brexit.

A spokesperson for Ikea told the BBC: "These continue to be extraordinary times and we apologise unreservedly for the inconvenience caused to our customers.

"We fully understand their frustration and want to assure them that we are working intensively to resolve these challenges as soon as possible."

As Brexit talks continue, Brits have been urged not to stockpile food while panic-buyers hit supermarkets over No Deal Brexit fears.

But there are hopes that a deal could still be struck after Boris Johnson and Ursula von der Leyen pledged to continue talks.

Supermarkets already introduced rationing this year amid panic-buying prompted by the coronavirus lockdown.

Source: Read Full Article