Aeroflot wins for seat comfort, Alaska gets top marks for food, Southwest has the No1 cabin service and Norwegian is best budget carrier in awards decided by passengers
- The Passenger Choice Awards were based on passenger feedback and insights
- Nearly one million flights were rated across 428 airlines
- Winners of the North/South America and Europe categories have been revealed
Virgin America – which is now part of Alaska – and Aeroflot have been deemed the comfiest carriers to fly with according to awards based on passenger experience.
The Passenger Choice Awards crowned the now-merged Virgin America as the best airline in North and South America to fly with on the comfort front, while Aeroflot ranked first in this category among European carriers.
JetBlue scored the number one spot when it came to on-board Wi-Fi, with its transatlantic counterpart being Norwegian Air.
Virgin America – which is now part of Alaska – and Aeroflot (pictured above) have been deemed the comfiest carriers to fly with at an awards ceremony focused on passenger experience
When it came to meals, 86-year-old Alaska won in the Americas with Virgin Atlantic impressing with its menu choices across the pond.
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Virgin Atlantic also took home the top prize for cabin service in Europe, with Southwest Airlines winning over passengers in the U.S.
Southwest Airlines took home the top prize for cabin service in the Americas, while Virgin Atlantic won over passengers in Europe
GLOBAL PASSENGER CHOICE AWARDS 2018
GLOBAL PASSENGER CHOICE AWARDS FOR NORTH AND SOUTH AMERICA
- Seat comfort: Virgin America
- Cabin service: Southwest
- Food and beverage: Alaska
- Entertainment: Virgin America
- Wi-Fi: JetBlue
- Global for North America: Delta
- Major regional for North America: Alaska
- Low cost carrier for North America: Southwest
- Global for South America: LATAM
- Major regional for South America:Avianca
- Low cost carrier for South America: Azul
GLOBAL PASSENGER CHOICE AWARDS FOR EUROPE
- Seat comfort: Aeroflot Russian Airlines
- Low cost carrier for Europe: Norwegian Air
- Cabin service: Virgin Atlantic
- Food and beverage: Virgin Atlantic
- Entertainment: Icelandair
- Wi-Fi: Norwegian Air
- Global for Europe: Aeroflot Russian Airlines
- Major regional for Europe: Olympic Air
- Low cost carrier for Europe: Norwegian Air
The airline offering the best global service for North America was revealed as Delta, with Latam coming first in South America and Aeroflot claiming the top prize for Europe.
In the low cost carrier category, Texas-headquartered Southwest and Brazilian-based Azul won in the Americas, joined by Norwegian Air in Europe.
The regional winners were selected by the Airline Passenger Experience Association (APEX) based on passenger feedback and insights gathered through the travel-planning app, TripIt.
Using a five point scale, nearly one million flights were rated by passengers across 428 airlines from around the world between 24 October 2016 and 31 July 2017.
When it came to meals, 86-year-old Alaska won in the Americas
In the low cost carrier category, Texas-headquartered Southwest and Brazilian-based Azul won in the Americas, joined by Norwegian Air (pictured above) in Europe
First, passengers rated their overall flight experience, and then they were given the opportunity to provide ratings in subcategories including seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.
Commenting on the results, APEX CEO Joe Leader said: ‘Regional airlines around the world constantly strive to set new standards of in-flight excellence for their passengers; from regional content selections, to elevated meals, faster Wi-Fi, or service with a personal touch.
‘Airlines hold the feedback of their passengers in high regard, which is why they value receiving an honour like the APEX Passenger Choice Award, which represents the collective verified voice of their travellers.’
The recipients of the 2019 Global Passenger Choice Awards will be on announced September 24.
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