Family kicked off Jet2 flight from Malaga after airline staff confuse toddler’s insect bites with chicken pox – and are left £700 out of pocket

Gillian Ainsome says her two-year-old daughter Amelia was singled out by airport security as she and her partner waited in the check-in queue at Malaga Airport.

She claims that over-zealous staff from Jet2 Holidays then told the family that they would have get the all clear from the airport doctor before boarding their plane home to Manchester from Malaga.

The family had no option but to find an overnight hotel, pay privately for a second opinion, and then book a separate flight the following day.

The only flight available was to Edinburgh – hundreds of miles from their Manchester home.

They finally arrived home, £700 out of pocket, and 36 hours later than planned.


And though they have since been reimbursed, Gillian has vowed never to fly with the holiday giants again.

Gillian, 36, from Salford, Greater Manchester, said: “It was awful. It was our first time abroad as a family and we’d had a lovely time. It was ruined by sour-faced airline staff.

“A man approached Amelia as we stood in the queue. He just insisted that the bites on her arms were a virus like chicken pox.

"I told him they were just harmless mosquito bites from her holiday, but he wouldn’t listen."


She added: "My partner, Lee, 36, even showed him his insect bites, which were just the same, but they were having none of it.

“He was very direct and forceful. We were not allowed to get on the plane until she had seen a doctor and got a fit to fly certificate.

“It was ridiculous. If Amelia had been wearing a cardigan, he would never even have seen the bites. It was like he was looking for an excuse to get people off the flight.”

The family had to wait as the airport doctor was busy with another patient. But as the hours ticked by, they heard the final call for their flight.

Gillian says they were then told that they had missed their flight and that they would have to return to their hotel at the own cost.

She added: “Jet2 were really unhelpful, and they left us to struggle across the airport with three suitcases and a toddler in a buggy.

"We had to walk over a mile to the train station to get back into Torremolinos.

"The hotel charged us £50 for the night and in the morning we had to go a local private hospital to see a doctor.

“He told us straightaway that they were just mosquito bites. But he still charged us £150 for the certificate.”

She continued: “We were then told that the only available flight was to Edinburgh. Luckily, Lee had just his wages paid into his account so we were able to pay the £350 for the flight.”

From there the family had to make a dash to catch a train from Waverley Train station in Edinburgh.

Gillian says: “Our flight landed late in Edinburgh which meant that we missed our train to Manchester. It was one disaster after another.

"We had to wait hours for the next one. We got home 36 hours late. It was a nightmare.”

The family complained and in January this year they were reimbursed through the holiday insurance which they had bought as part of the Jet2 package.

A spokesperson from Jet2 said: "Whilst we sympathise with Gillian’s situation, for the safety of everyone onboard the aircraft we may occasionally request a Fit to Fly Certificate if there is a risk that a customer may have an infectious condition such as chicken pox.

"After this Fit to Fly certificate was issued, we advised Gillian to make a claim via her travel insurance provider which she did. This is why we always encourage customers to purchase travel insurance."

Sun Online Travel previously revealed that Norwegian stranded 200 passengers on a flight from Buenos Aires to Gatwick without any notice – even though the airline had known for 18 hours that their flight was cancelled.

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