FAMILIES have been left fuming after they had their Center Parcs holidays cancelled due to the storm – only to find they cost hundreds more to rebook.
Center Parcs was forced to close three of their resorts this week due to Storm Eunice, which resulted in damage across the parks.
Customers were then told they could get a full refund or they could rebook.
However, desperate families claimed they had booked the holidays for their kids months in advance, only to find they couldn't afford to rebook.
Some holidays had jumped in price since, with some up to £700 more expensive.
Twitter user Chris Rowles said: "Hi, I have looked and the price difference is ~£700, why has the price increased so much?"
Others complained, with one person saying: "Having to rebook a much more expensive holiday is hardly acceptable."
One man asked: "So we either get a refund or have to pay double the cost of this week to go later in year."
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Another person agreed: "There are no other 4 night breaks this year in school holidays that are not more expensive than the break you’ve just cancelled this week."
Customer Page McGregor told the Telegraph: “You could select another date but [Center Parcs] wouldn’t honour the price we paid, so if you picked a week that was more expensive you had to pay the difference, and obviously at this point in the year all other school holiday dates are much more expensive, especially if like us you booked close to a year in advance to get the best price possible.”
Anyone who has been affected by the storm cancellations is offered a full refund, but prices are not being honoured to rebook.
A Center Parcs spokesperson said: “We are not offering any discount or compensation and guests can either cancel their break with a full refund or re-schedule for a different date.”
Sun Online Travel has contacted Center Parc for additional comment.
Storm Eunice was one of the worst in decades after it caused disruption across the UK and wind speeds up to 122mph battered the country.
Airlines were forced to suspend flights while train lines urged people not to travel.
Attractions including Legoland and the London Eye were also forced to close their doors.
Here is all the compensation you could claim due to the storm.
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