Heathrow Airport chaos as thousands of passengers stuck in "quarter of a mile" long queues

HEATHROW has come under fire from furious passengers who say they've been stuck in "quarter of a mile" long queues.

Passengers arriving at the airport have shared pictures of the snaking queues of frustrated travellers who have been waiting over an hour to get through immigration at Terminal 5.

The queues come less than a week after Heathrow scrapped its mandatory face mask policy, in a bid to "welcome passengers back with a smile" – although it didn't seem anyone was smiling this morning.

Former MP and Member of the House of Lords Richard Benyon slammed the airport after he was caught up in the chaos.

He tweeted: "I'm in a queue about a quarter of a mile long at Heathrow. No one telling us about what the problem is. No staff on hand at all. Welcome to Britain."

He followed that up with a second tweet where he demanded an explanation from the airport.

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He wrote: "@HeathrowAirport I would like an explanation for today's shambles at Terminal 5 but your website doesn't make it easy.

"I recognise that there are far more important things going on in the world but YOU are many people's first experience of UK. Today you were an embarrassment."

Someone else tweeted: "Twenty years of travelling and this is the longest immigration queue I've ever seen. @HeathrowAirport what on earth is going on? There must be 10k people in this line."

And another passenger wrote: "Waiting one hour and 15 minutes in immigration. Only two officers to deal with plane loads of people during peak hours on Tuesday 9am. Crazy long lines."

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Heathrow said it is working with Border Force to try and reduce queues and get passengers through immigration faster.

A spokesperson for the airport said: “We experienced some delays processing passengers through the UK border in Terminal 5 this morning.

"Our teams were on-hand supporting passengers in the immigration halls and working with Border Force to resolve the situation as quickly as possible. We apologies for any inconvenience caused.”

Sun Online Travel has contacted Border Force for comment.

A traveller who went through the airport this month told Sun Online Travel that they had issues both on the outbound and inbound trips through Heathrow.

They said: "It took 1.5 hours to check in at Terminal 5 in Heathrow on Saturday morning (March 12) as they only had two or three checkouts open per zone.

"We were formally told our flight was delayed due to 'operational reasons'.

"Once we boarded the plane, the pilot told us that it was due to a lack of staff to help move the plane.

"When I returned, it took an hour to disembark the plane as the air bridge wasn't ready and another hour for our baggage to arrive.

"It's so disappointing to have such terrible service after almost two years of no international travel.

"I feel it's a rip-off to charge £500 for a flight that was delayed and badly run.

"Staff has no information on the delay and were unable to explain about compensation or when the flight would board."

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Heathrow was slammed over the weekend after thousands of arrivals were sent home without their luggage.

British Airways suffered an operations glitch on Saturday evening, which meant passengers were left waiting in the airport's baggage hall for hours before being sent home empty-handed.

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