Brits booking package holidays online will get more compensation if something goes wrong under new regulations
- The government is closing loopholes due to trend of booking holidays online
- Those who book online will get same protection as those who go to travel agent
- It will give new consumer protections to more than 10million holidays each year
The government has announced moves to offer extra protection for Brits booking package holidays, saving consumers tens of millions of pounds a year.
The Business Department said it was closing loopholes which have emerged because of the growing trend for booking holidays online.
A Package Travel Directive is being launched which ministers said will give new consumer protections for 10 million holidays a year and save people tens of millions of pounds.
The government has announced moves to offer extra protection for Brits booking package holidays, saving consumers tens of millions of pounds a year
Under the directive, people who book holidays online through travel sites will have the same rights as those using traditional travel agents.
Business Minister Andrew Griffiths said: ‘Britain is a nation of travellers and we each put aside around £23.10 per week to go towards package holidays.
‘Given that commitment, when we are booking holidays it is reasonable for all of us to expect that if something goes wrong we are protected financially.
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‘The measures that come into effect today will ensure holidaymakers are properly compensated if things do go wrong, removing the risks for consumers and building on our long, proud history of high standards when it comes to travel protections.’
And now travel industry body ABTA is reminding customers that these regulations apply to holidays booked on or after 1 July, holidays booked before then will be covered by previous regulations.
Mark Tanzer, ABTA’s chief executive said: ‘Under the new regulations more holiday travel arrangements will be classified as packages – which offers the best form of protection for customers. Holidaymakers booking a package will have financial protection – meaning they are entitled to a refund or to be brought home if their travel company goes out of business.
Under the directive, people who book holidays online through travel sites will have the same rights as those using traditional travel agents
‘Their travel company will also be responsible for making sure that the customer gets the package holiday they paid for so if something isn’t provided or isn’t as expected, and the travel company or its suppliers is at fault, they will need to resolve the issue, whether it’s offering an alternative or providing a full or partial refund.
‘While the number of holidays financially protected isn’t expected to significantly increase under the new regulations – the level of protection will, as they will also be required to have legal protection.
‘Whether a trip is covered by these regulations or not will depend on what is booked and how it is booked, so it is very important to check with the travel company at the time of booking.
‘It’s also important to remember that these regulations apply to holidays booked on or after 1 July, holidays booked before then will be covered by existing regulations.’
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