A TV producer was left feeling humiliated after she was kicked off an easyJet flight because it was overbooked.
Charlotte Barton had already sat down on the plane to Geneva when she discovered that another passenger had been assigned her seat.
Charlotte, who was travelling alone on a ticket bought for her as a 50th birthday present, explained to The Independent that she was led away from her seat for a "chat" after discovering the double booking.
The TV producer from Exeter was then told she would have to leave the plane as there were too many passengers on board.
Charlotte, who had left home at 2am to drive to Bristol Airport for the 6am flight, claims the crew offered a volunteer passenger 400 euros and a taxi to Gatwick to disembark.
She described the situation as "absolutely mortifying" as she was forced to wait while volunteers came forward.
But nobody came forward and she was asked to leave.
In a statement, the airline said: "easyJet is sorry to hear of Ms Barton's experience and would like to sincerely apologise for the inconvenience caused.
"Unfortunately due to a technical issue with the 186-seat A320 aircraft that was scheduled to operate her flight to Geneva, easyJet had to change the aircraft to a smaller 180-seat aircraft.
"This meant that the aircraft was overbooked by one passenger.
Your rights if you get bumped from a flight
Under EU law, passengers who get bumped from a flight departing from an EU airport and operated by any airline, or arriving at an EU airport and operated by an EU airline, will have certain rights.
As long as you're checked in on time, you can claim compensation.
For short haul flights of less than 1,500km, you can claim €125 if your delay is less than two hours or €250 if your delay is longer.
For medium haul flights between 1,500km to 3,000km, you can claim €200 if your delay is less than three hours or €400 if your delay is longer.
For long haul flights of over 3,500km, you can claim €300 if your delay is less than four hours or €600 if your delay is longer.
"We are currently investigating with our ground team why the matter wasn't resolved before boarding.
"easyJet offered Ms Barton alternative flights, a full refund and has compensated her Euro 400 in line with our obligations under EU261."
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It added that in 97 per cent of cases when it overbooks flights, which is not against the law, there is no need to turf off any passengers.
Last year, Sun Online Travel revealed how a passenger was turned away at the gate after her seat was given to another passenger.
Ellen Marandola was the last to board the flight but her seat was given away to another passenger whose seat was broken.
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