Confessions of a flight attendant: From upgrades to deliberately ‘lost’ luggage

Insiders have revealed the life of an air hostess is not always as glamorous as one might think.

Employees from the UK’s top airlines have spoken out to reveal what it is actually like working in an office 33,000ft in the sky.

The flight attendants, who asked not to be named, revealed what happens when customers annoy them and how "lost" luggage may have not been an innocent mistake after all.

However, among the confessions, they did share details about upgrades – and, more importantly, how to make sure you do not get one.

While some of their stories are amusing, other will make you realise just how hard being an air hostess is and how demanding passengers off on holiday can be, the Liverpool Echo reports.

Below is the round-up of confessions given to us by cabin crew.

Did your luggage really get lost by accident?

One former employee revealed how, following an argument with a passenger who disputed the cost of adding a bag onto the plane, the worker made sure his bag wouldn’t be returning to him after the flight.

The worker said: "He tried to get out of paying for the hold bag fee because he was a solicitor going for an important court case, the bag couldn’t be lost or else I would have had it.

"He wanted the manager and she re-iterated everything I had advised, he swallowed his pride and paid for the bag to be ‘placed into the hold’.

"As soon as he turned his back, I ripped the bag tag off meaning that it would be sent round to lost and found – and did not travel to (the destination) with the passenger."

Ever boarded the wrong flight? It may not be your fault

In another shocking confession, a former employee revealed four passengers had their booking confused at the airport which meant staff put them on the wrong flights.

It resulted in them travelling to destinations more than 900 miles apart.

The worker said: "We put two Rome Ciampino passengers on the Reus, and two Reus passengers on the Rome Ciampino… Both aircraft had taken off by the time anyone found out."

Meal tray etiquette

A cabin crew member revealed what really annoys air hostesses when it comes to meal trays.

She said: "Please do not stack them up, or take everything off the trays for everyone on your row and pile it all onto one tray.

"They have to go into the trolley the same way they came out or it just won’t fit – it’s really annoying.

"This is also not the time to pass us all of the rubbish you’ve accumulated so far.

"All we want is your tray and for everything on the tray to be flat. Please, if it didn’t come out of the meal trolley, it can’t go back in, there is no room, literally."

Looking for an upgrade – do NOT ask cabin crew

Another employee said she is constantly hearing phrases such as "looking empty through the curtain today".

But, the worker added: "And that is how it will stay.

"Cabin crew can’t upgrade you, so please don’t ask.

"Ask on the ground and you may be moved to the good seats."

Don’t be demanding, cabin crews can only work so fast

Finally, one of the workers we spoke with stressed how demanding passengers can be.

She said: "Before you demand no less than 180 seconds after first pressing the call bell where your gin & tonic is, please consider there may be 200-250 passengers and only four of us.

"As much as I often wish I was an octopus and had eight arms, sometimes we are already in the middle of something else for another passenger – so it may take us a few minutes to get your request to you.

"I’m gonna say 99% of passengers are happy and nice but there are 1% who forget their travel etiquette."

Bare feet in between your seat – imagine the horror

This one really goes without saying but, just in case you thought this was acceptable behaviour, we can assure you it is not.

One air hostess was forced to wake a passenger up after he decided to fall asleep with his bare feet resting on the armrest of those in front of him.

Adding to the previous point, the worker said: "I mean, except for one man who had his bare feet through the gap between the seats in front of him, right between a couple."

Medical episodes

Anyone who is travelling with a medical condition, even if it dates back years, is warned by cabin crew workers to travel with your medication.

Speaking to the ECHO, the employee said: "If you need medicine for anything, angina/asthma/allergies, then please DON’T pack it in your suitcase.

"It could be years since you’ve had an episode but, if it happens and your medicine is in the hold (which happens more than you might hope), then a) it’s obviously incredibly dangerous for yourself and b) if we have to divert, it isn’t always to somewhere we might consider ‘nice’.

"Please look after yourselves and, no matter how small an issue you think it is, please tell the crew ASAP."

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