Deliveroo rider sacked for calling customer a 'stupid white b*****d'

Deliveroo rider is sacked for calling disabled customer a ‘stupid white b*****d’ in vile text exchange before ‘stealing’ his £50 weekly Aldi delivery

  • Matt Dutton, 24, of Liverpool, who is visually impaired, relies on food deliveries
  • Mr Dutton was left confused when the driver began demanding a ‘delivery code’
  • He said he only had an order number, and Deliveroo worker told him to ‘f*** off’
  • Deliveroo spokesman says the driver was ‘terminated with immediate effect’

A Deliveroo driver has been sacked after threatening to steal a disabled customer’s weekly Aldi shop before branding him a ‘stupid white b*****d’ when he complained.

Matt Dutton, 24, from Liverpool, who is visually impaired, relies on deliveries for food and other essentials so was using the delivery service to get £50 of groceries.

Text messages show how Mr Dutton was left confused when the driver began demanding a ‘delivery code’ while he was en route to drop off the food last Tuesday.

The full text message exchange between Mr Dutton and the now-sacked Deliveroo driver

When NHS Track and Trace worker Mr Dutton said he only had an order number, the Deliveroo worker flew into a rage and told him to ‘f*** off’.

Mr Dutton  proceeded to beg for his food to be delivered and repeated his address – but the driver told him he was ‘not coming’ and used the slur.

The full exchange between Matt Dutton and a Deliveroo driver

[After the driver apparently asked for a delivery code and Matt Dutton said he didn’t know how to find it.]

Driver: ‘I think on your email.’

Matt Dutton: ‘I have an order number #6454 but that’s all I have.’

Driver: ‘Ok f**k off then.’

Mr Dutton: ‘What Hahahahahaha.’

Driver: ‘I’m not kidding lad.’

Mr Dutton: ‘What f***ing Deliveroo code would I get I’ve never got a code in my life just come to [street name redacted].’

Driver: ‘I’m not coming you f**king white stupid b*****d.’

Mr Dutton: ‘Hahahahaha aren’t ye na lad. Sweet inabit your income then innit lad..’

Driver: ‘Make sure you tell Deliveroo because I don’t give a f***. Go suck your mom now.’

Mr Dutton: ‘Well am gonna f***in have to aren’t I d***head cos you’ve just got off with £50’s worth of me scran ye crab. Suck yer mom are you messing.’

Driver: ‘I’m going to keep your order.’ 

The driver even goaded Mr Dutton to tell Deliveroo, claiming he didn’t care and bragged that he was ‘going to keep your order’.

Deliveroo said they take a ‘zero tolerance approach to any form of discrimination or harassment’ and claimed the rider was ‘terminated with immediate effect’.

Mr Dutton said: ‘I was completely stunned and my first reaction was to laugh. I wasn’t upset but I was so shocked and frustrated because I rely on these services to get my food shopping because I’m disabled.

‘It was my weekly shop so all the regular stuff, milk, bread, floor wipes and bleach. I was trying to stock up because I’m visually impaired and it’s hard for me to get out to the shops.

‘The driver did the shop then on his way to mine he asked if I had a code to give to him for an extra security precaution. 

‘I don’t know if it’s a new Deliveroo thing but I didn’t have a code in my emails or anything.

‘He kept asking for it then said he wasn’t coming and wasn’t bringing my shopping. Aldi is only about 15 minutes away. He got halfway to mine and decided he couldn’t be bothered.’

Deliveroo have promised to reimburse Mr Dutton for his order and gave him £50 in credit, which he spent on a takeaway.

Mr Dutton said: ‘Shopping at Aldi, you can get a lot of food for £50 and I’d really stocked up on food and cleaning stuff so I didn’t have to go out again.

‘I still don’t have any food in and I’m going to have to send a friend out to get my food shop for me.

‘I’m really not happy with his conduct or the fact that I didn’t get my shopping. I just think it’s completely unfair.

‘I absolutely sympathise with the gig economy and high pressure, highly stressful nature of this job, but the people you affect are not always just lazy people who fancy a takeaway.

Matt Dutton, 24, from Liverpool, who is visually impaired, relies on deliveries for food

‘These services are hugely beneficial to the disabled community and I wish there were more consideration for us. 

‘I don’t expect special treatment, but the correct treatment would be a start.’

A Deliveroo spokesman said: ‘Deliveroo takes a zero tolerance approach to any form of discrimination or harassment.

‘The incident was dealt with urgently by our escalation team and the rider was terminated with immediate effect.’

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