EasyJet passenger kicked off plane for calling flight attendant a "b****"

An easyJet passenger says she was kicked off a plane for calling a flight attendant a "b****" during a row over hand luggage.

Christine Humphreys claims she was unfairly thrown off the budget flight from Malaga to Liverpool and forced to pay for another ticket.

The 56-year-old said she was one of the last passengers to board and her hand luggage wouldn’t fit in the overhead bin.

She told the Liverpool Echo that she asked the flight attendant for help and she called the woman a "b****" after she was told to do it herself.

EasyJet has backed its crew over the incident and said it won’t tolerate "disruptive behaviour".

Christine, who is originally from Croxteth but lives in Malaga, said: “I was one of the last people on the plane and I got to my seat and needed to put my bag in the overhead locker.

“All of the staff were busy and no-one was around to ask so I took my shoes off and stepped on the seat, to put my bag up, because I am 5ft nothing.

“But my bag wouldn’t fit because they were all horizontally positioned. I saw a stewardess and said “excuse me, could you help me with my bag?"

“And she said ‘there is space at the front of the plane.’


“I then said: ‘there is space here that bag just needs to be moved around so mine can fit’.

“And she said ‘okay go and move it around then’."

Christine said she explained that she could not reach and asked her "can you not just do it for me?"

She added: “She said to me ‘don’t speak to me with that attitude’.

“So I said ‘well I can’t grow six inches’ and she said ‘I will have to tag it and put it in the hold then’."

Christine, who said she had no problem with her case being put in the hold, said she went to pass her case to the flight attendant for it to be taken down.

Related video: Brawl erupts outside plane in tarmac luggage row

However claims she was told ’go take it to the front of the plane yourself’.

She said: “I said ‘what a b****’ and she said ‘that’s it you – off the plane now’."

Christine said she was ordered off the plane “to gasps from other passengers” and the flight attendant went to speak to the pilot.

She claims the pilot then came out to speak to her and despite Christine saying she would apologise, she was told the cabin crew member had said she would not fly with her on board and “in the interests of the other passengers she would have to leave”.

She said: “The pilot was very apologetic and said he was in a difficult position.

“I had said to him I would apologise and I know I shouldn’t have sworn at her but her attitude to me was appalling.

“He said he would try and get me a free replacement flight.

“When I went back to my seat to collect my things everyone was saying how ridiculous it was that I had been kicked off because they saw how she had acted towards me.”

Christine said she was flying back from Malaga on Tuesday morning to sort out healthcare for her ill 91-year-old mother and subsequently missed an important appointment.

She claims when she went to the customer service desk to try and get a replacement flight, as requested by the pilot, she was told that due to the airline’s policy and because she had been abusive to staff she did not qualify.

She said: “They said it was the first time a pilot had requested a free flight for a passenger who had been kicked off a flight, because it should either be justified or not and if it wasn’t justified I should have been able to fly.”

Christine, who has had to pay another £78 for a flight on Wednesday, said the treatment she received was “insulting”.

She said: “Their customer service is dreadful.

"I am now booked on another flight tomorrow and I have had to ask for passenger assistance to make sure I can have help with my bag.

“So somebody now has to accompany me to the plane all because this air hostess wouldn’t turn one bag around to help me.”

A spokesperson for the Luton-based airline said: “EasyJet can confirm that a passenger was not permitted to travel on flight EZY7180 from Malaga to Liverpool on 12 June as a result of disruptive behaviour towards the operating crew.

“Disruptive behaviour will not be tolerated and the safety and wellbeing of passengers and crew is always easyJet’s highest priority.”

Source: Read Full Article