An eBay seller claims that a buyer used a PayPal scam to avoid paying her the £1,300 she was owed for her camera.
Photographer Joanna Rose, from Halewood, Liverpool, sold the sophisticated camera for £1,300 but says the buyer used a loophole through PayPal to claim it never arrived and so he got his money back.
She said after the camera was bought on October 23, the alleged scammer messaged her asking for the delivery address to be changed.
The eBay buyer said that he bought the camera as a “gift for his daughter” and had forgotten to change the address on his account.
It comes after a man admitted flogging monkey skulls and endangered animal skeletons on eBay last month.
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Joanna says she received proof that the buyer had received the item and signed for it but the alleged fraudster opened up a case with PayPal claiming the camera was not delivered.
She told the Liverpool Echo: “The person bought the item at around 2am in the morning and then at 5am he messaged to say he bought it for his daughter but had not changed the address on his account.
“He asked me to send this to a new address and I thought nothing of it because I have done it before and it was fine.
“I posted it special delivery, with next day delivery and with proof of a signature but about a week later he opened a case against me on PayPal saying he had not received the item.”
She added that the buyer went straight to PayPal with the complaint and didn’t contact eBay.
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In PayPal’s terms and conditions it requires sellers to “ship the item to the shipping address listed on the PayPal Transaction Details page”.
Joanna says that as the buyer changed the address PayPal ruled in their favour and the £1,300 fee for the camera was returned to them.
Joanna continued: “PayPal is effectively playing into the hands of fraudsters.
“I tried to appeal the case but PayPal said there is nothing they can do.”
She said that PayPal had told her they were “aware of the loophole”.
Joanna said: “When I spoke to PayPal they just said they have to stick to the terms and conditions.
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“It’s upsetting. I just want to make it known that it’s a scam because it’s such a lot of money and I don’t think people know that this is PayPal’s policy.”
Joanna has reportedly contacted ActionFraud police and they are investigating.
A PayPal spokesperson told Daily Star Online: “We have looked into Ms Hufton’s case and unfortunately it appears she has fallen victim to a scam.
“The buyer’s account appears to have been compromised and then used to buy Ms Hufton’s camera.
“Sellers need to be very wary if a seller asks them to change the delivery address. They must post the item to the shipping address on the Transaction Details page.
“If a buyer asks you to send it to another address then you will not be eligible for reimbursement under PayPal’s seller protection programme.”
The ever-popular trading website, eBay, made £1,300 new millionaires in 2018. One in five of the sellers with revenues of £1million or more were under the age of 30.
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