Heathrow chaos continues with at least 200 flights grounded

Heathrow chaos continues with at least 200 flights grounded and dozens diverted – more than 17 hours after IT glitch shut down departure screens

  • At least 60 of Monday’s arrivals 33 departures were cancelled due to the issue
  • Sunday 73 departures and 60 arrivals were cancelled as IT glitch caused chaos
  • Yesterday the departure boards failed in all terminals due to ‘technical issues’
  • UK’s busiest airport wheeled out whiteboards with flight information instead

Heathrow Airport continues to be a scene of chaos 17 hours after an IT glitch shut down departure boards with at least 200 flights grounded and dozens diverted so far.

The essential boards at the UK’s busiest airport failed across all terminals for more than three hours yesterday, causing delays and cancellations.

The London airport said the failure was caused by ‘technical issues’ and wheeled out whiteboards with flight information written on them in black board marker.

Heathrow Airport chaos continues with at least 200 flights grounded and dozens diverted. Pictured: A traveller waits in Terminal 5 this morning 

It comes less than 24 hours after essential electronic departure boards at the UK’s busiest airport failed across all terminals for more than three hours, causing delays and cancellations. Pictured: A man takes a nap this morning following the ‘technical issue’ in Heathrow Airport

 At least 60 of Monday’s arrivals – equivalent to more than 9 per cent of total flights – were cancelled due to the knock-on effect of the problem. Pictured: A man checks a board in the airport this morning

At least 60 of Monday’s arrivals – equivalent to more than 9 per cent of total flights – were cancelled due to the knock-on effect of the problem. 

A further 33 departing flights were also grounded.

All the flights affected today were operated by British Airways, which is the largest airline at the west London hub.

On Sunday, some 73 departures and 60 arrivals from various carriers were cancelled.

Heathrow apologised for the disruption and said extra staff had been drafted in to help with directing people to their gates. 

The problems at Heathrow followed misery for UK air passengers after Storm Dennis caused hundreds of cancellations over the weekend at the start of the half-term break.

The London airport said the failure was caused by ‘technical issues’ and wheeled out whiteboards with flight information written on them in black board marker

 All the flights affected today were operated by British Airways, which is the largest airline at the west London hub. Pictured: A broken board last night

A note was also placed on a board telling travellers not to rely on any information displayed

Frustrated passengers complained about a lack of staff at the airport to support them

No fewer than 40,000 passengers were affected by travel disruption on Saturday as budget airline easyJet cancelled 234 flight into, out of and within the UK.

The situation at the airport on Sunday was described on Twitter by one passenger as ‘utter chaos’.

Jenny Nielsen tweeted pictures of whiteboards displaying handwritten flight numbers and destinations.

She said: ‘Computer systems down at Heathrow. No electronic tickets allowed, delays & no flight information on screens … Oh Blighty.’

Heathrow apologised for the disruption and said extra staff had been drafted in to help with directing people to their gates. Pictured: Travellers waiting for their flight 

At least 60 of Monday’s arrivals – equivalent to more than 9 per cent of total flights – were cancelled due to the knock-on effect of the problem. Pictured: Stock image of Heathrow Airport, Terminal 5

A Heathrow spokesman said: ‘Following yesterday’s technical issue, Heathrow’s systems are stable and the airport is operating as normal.

‘We apologise for the inconvenience this caused our passengers.

‘Our teams continue to closely monitor our systems and will be on hand across our terminals to provide assistance to passengers.’

A British Airways spokeswoman said: ‘The technical issue with Heathrow Airport’s systems has now been resolved but, after 10 hours of disruption across all terminals, we do expect to see a knock-on effect to today’s short-haul schedule.

‘We’ve introduced a flexible booking policy and have brought in extra colleagues to help our customers get on their way as smoothly as possible.’

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