Chaos at Heathrow as fuming T5 passengers claim they have been left waiting up to THREE HOURS for their bags after landing as storms cause mayhem
- Passengers are left waiting up to three hours to collect baggage at Heathrow
- British Airways said delay is related to the ‘continued bad weather conditions’
- Travellers claim ‘no food’ or ‘working vending machines’ despite their long wait
- One passenger took to Twitter to complain about the ‘shocking service’ received
- Comes as British Airways forced to cancel dozens of flights due to Storm Eunice
Travellers have blasted British Airways after being left waiting ‘up to three hours’ to collect their baggage at Heathrow as Storm Eunice continues to cause chaos across the country.
Thousands of passengers arriving in London today have been forced to wait in the baggage claim area of the airport in a desperate bid to be reunited with their luggage.
They claimed there is ‘no food available’ and vending machines ‘aren’t working’ despite their long wait, with one passenger slamming the ‘shocking service’.
British Airways have asked passengers who don’t want to wait to fill out an online form to allow travellers to track their bags – but many have reported the online system does not work.
The chaos at Heathrow is a result of the ‘continued bad weather conditions’ as Storm Eunice has forced British Airways to also cancel dozens of flights.
Thousands of passengers arriving at Heathrow airport (pictured) today have been forced to ‘wait hours’ in the baggage claim area in a desperate bid to be reunited with their luggage
One passenger took to Twitter to complain that there is ‘no food available’ despite the long wait (above)
British Airways have asked passengers who don’t want to wait to fill out an online form to allow travellers to track their bags – but many have reported the online system does not work. Pictured: Heathrow airport today
The chaos at Heathrow is a result of the ‘continued bad weather conditions’ as Storm Eunice has forced British Airways to also cancel dozens of flights. Pictured: Heathrow airport today
An arriving passenger told the MailOnline: ‘There are hundreds and hundreds of people standing around waiting for bags – some are wearing masks and some aren’t. It’s absolute carnage at Heathrow’s terminal five.
‘There aren’t enough baggage handlers, so bags simply aren’t being delivered. Passengers are being told to to leave the airport and fill out forms reporting their bag as missing.’
Another passenger who was ‘stuck on the runway at Heathrow for over an hour’ last night blasted the airline’s service.
He told the MailOnline: ‘We were stuck on the runway last night for over an hour while they had to wait to find somewhere for the plane to park – and then nearly another hour while they had to find someone to operate the bridge to get us off the plane.
‘This seemed to be the case with a lot of flights yesterday and today. We then reached the baggage hall, which was chaos, and they announced that many flights wouldn’t be getting their bags and to go home.
‘No one can get through to BA on the phones (I saw that some people waited two hours on the phone only for the line to then cut out) and the form you complete online comes back blank, with no report number – which is needed to track your bag. Looks like the chaos is continuing today with more flights arriving and people being sent home without luggage.’
Hundreds of angry travellers slammed Heathrow and British Airways for the baggage delay on social media, with one saying the service desk was ‘carnage’.
Lori Mountford wrote: ‘I arrived into Heathrow last night from Tenerife.. the baggage handlers didn’t empty the suitcases from the hold.
‘Any word when I can be reunited with my bag? The link I received is for lost bags. I know where mine is. It was carnage at the service desk.’
Another added: ‘What a disaster at Heathrow! Bags for over 10 flights delayed by three hours with no notification in terms of why, no compensation, no food and no working vending machines!!! How is this acceptable when one is travelling with a young child?’
One more disgruntled passenger wrote: ‘I’m so disappointed, after over two years of not flying I took BA293. We were delayed by more than three hours including a long time where we were in the plane at the gate. They took off without our bags! I’m now stranded with nothing and will miss my next flight.’
British Airways have issued a statement to customers that have been affected by the baggage delays and said the issue is ‘related to the continued bad weather conditions’.
They also said they are ‘contacting customers and getting their bags back their home or hotel address using couriers as quickly as possible’.
A spokesperson told the MailOnline: ‘We’re operating the vast majority of our flights as planned but due to some operational issues as a result of the continuing bad weather conditions across the UK and Europe, we’re still experiencing some disruption and have had to cancel or delay a number of flights.
British Airways have issued a statement to customers that have been affected by the baggage delays and said the issue is ‘related to the continued bad weather conditions’ (file image)
‘Customers due to travel on a short-haul service today who want to change their flight can rebook for free on ba.com. Those whose flights have been cancelled are being contacted to offer options including a full refund, and we’re encouraging customers to check the latest flight information on ba.com before heading to the airport.
‘We’d like to thank our customers for their patience while our teams continue to work hard in challenging conditions, and apologise for the inconvenience caused.’
A Heathrow spokesperson added: ‘It is currently taking some passengers slightly longer than expected to receive their luggage due to the knock-on impacts of recent poor weather.
‘We are working closely with our airlines partners to resolve this issue and we apologise to our passengers for any inconvenience caused.’
This comes as British Airways cancelled more than 130 flights at London Heathrow and City airports on Friday.
Aviation analytics firm Cirium said at least 436 flights to, from or within the UK were cancelled. The highest proportion was at Heathrow, where 20 per cent of flights were cancelled – followed by London City (16 per cent). Passengers also reported long waits at Heathrow for the winds to die down so bag hatches could be opened.
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