This is Part 3 of a Global News investigation into Alberta’s funeral industry. To read Part 1, click here. To read Part 2, click here.
Industry experts say asking questions is one way consumers can protect themselves when going through the funeral planning process.
The advice comes after a Global News story about two Alberta families who experienced a roller-coaster of emotions after a funeral home mistakenly gave one family the cremated remains of the other family’s mother.
In 2018, relatives of a Nova Scotia woman were shocked when they discovered she had been mistakenly cremated and another woman’s body was presented as her during a visitation. The Nova Scotia government revoked the funeral director’s licence and brought in legislation to make the industry more accountable.
David Root grew up in the funeral industry. Root is the general manager of Pierson’s Funeral Service, which his grandfather started, and has been working in the industry for 15 years. He is also an instructor with the Funeral Services Program at Mount Royal University.
Root describes funerals as emotionally-charged situations.
“We essentially only get one chance to get it right,” he said. “There’s no do-overs for some of these things.”
Root said families need to keep a few things in mind when dealing with a funeral home.
“If anything is seeming out of place or incorrect, then ask the question,” he said. “If you have a question, ask the question. Don’t hesitate to push for answers to the thing you’re wondering about and wanting to know.”
Root said families can ask to watch the cremation in order to see the process through. He added that they should ask about policies and trust their gut when it comes to asking questions.
Source: Read Full Article