Landlord's cheeky response after customer leaves scathing TripAdvisor review complaining about 'pathetic' service

A PUB landlord left a hilarious response after a customer wrote a scathing TripAdvisor review complaining about “pathetic service”. 

The owner of The Anglers Rest, in Ballyconnell, Northern Ireland, hit back at the miserable diner after they gave the boozer a one-star review. 


User Jane M wrote a lengthy review on the pub's TripAdvisor page after eating at the restaurant – and blasted the service as "very mediocre".

Her post reads: "Pathetic service. Well used to this place as live about twenty miles away. 

“Booked a table for Sunday evening. All ur party hadn't artived [sic] at 5pm at time table was booked at 5.10 pressure was put on us to order even though we didn't know what other people wanted!!!!!!!

“Service was very mediocre with two young fellas who had absolutely no personality seemed to be brothers. Asked for Apple pie and custard got apple pie and spray crewm (sic). 

“Steaks are lovely but service leaves a lot to be desired. Pity as we would have been in this place regularly and recently it is going downhill will be a while before we are back due to personality of two male staff and pathetic service."

But the pub’s owner saw the funny side – and put a cheeky rebuttal on the entrance board outside. 

The message read: “Come in and meet the "two young fellas who had absolutely no personality who seemed to be brothers" – Jane. M. on TripAdvisor. 

“Note: We are brothers." 

The landlord posted a snap on Facebook of the revamped entrance board, with the caption: “If you have no critics, you’ll likely have no success”. 

Loyal customers praised the pub’s response, with one writing: “Personally I think the ‘two brothers’ are the fellas who make the place!

“Always lovely customer service from you both, along with great food and a lovely atmosphere.”

Another said: "Well done Anglers rest, always ‘top service’ a few extras rules in place because of the pandemic, people need to understand that and be grateful to be able to get out and about again safely".

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