West End restaurant tried to make customer sign nut allergy disclaimer and pay £16.50 to bring his OWN food

A DINER was baffled when a West End restaurant asked him to sign a disclaimer for his nut allergy and pay £16.50 to bring his own food.

Tom de Ville, 28, of north London, had booked Piano Works as a venue for birthday party but ended up having to eat somewhere else.


While his friends and family ate at the musical themed restaurant, he refused to sign the disclaimer and had no option but to eat elsewhere.

His sister Hannah, 25, branded Piano Works "disgusting" and posted an email they had sent two days before the meal in central London.

It read: "If Tom is severely allergic to nuts and would prefer he can bring his own food in a sealed container which we can warm up for him.

"He'd pay a corkage free of £16.50.

'DISGUSTING'

"Otherwise he's very welcome to eat from our menu but we'd need him to sign a food disclaimer form on arrival acknowledging that he's happy to eat from our kitchen knowing there's a risk of cross contamination.

He returned to join the party of 14 for drinks but was upset by the way he had been treated.

Hannah told Metro.co.uk: "My brother already feels uncomfortable constantly having to check in with restaurants about food and having to check through a massive confusing folder at the table with the stuff he can have in it.

"To then try to make someone feel even more uncomfortable by signing a disclaimer before they eat is just disgusting."

Tom, who was born with the nut allergy said that he had never been in that situation before and that he hopes the disclaimer wasn't a "new trend" in the catering industry.

The Food Standards Agency (FSA) said restaurants couldn't avoid or limit their legal responsibility to provide safe food with disclaimers.

Keith Millar, Head of the FSA Allergy and Intolerance Team said: "All food businesses have a legal obligation to provide safe food for their customers.

"They must know what is in their food and must manage cross-contamination of ingredients appropriately.

The Piano Works issued a statement via Twitter, which said: ‘We’re passionate about food, our meals are made with high quality ingredients and we do our best to cater for people with food allergies.

"However, we cannot guarantee an environment completely free from allergens so traces of some ingredients may still be present in our meals.

"Easyjet has banned the sale of nuts on flights to help protect passengers with allergies.

"We are not prepared to abandon the use of nuts in our menu as we would have to include the other thirteen allergens…

"But if you can suggest an alternative to our policy we’d be very happy to consider it."






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