{"id":189427,"date":"2023-12-02T11:23:55","date_gmt":"2023-12-02T11:23:55","guid":{"rendered":"https:\/\/newsneednews.com\/?p=189427"},"modified":"2023-12-02T11:23:55","modified_gmt":"2023-12-02T11:23:55","slug":"three-down-updates-network-still-experiencing-problems-as-hundreds-left-without-service-the-sun","status":"publish","type":"post","link":"https:\/\/newsneednews.com\/lifestyle\/three-down-updates-network-still-experiencing-problems-as-hundreds-left-without-service-the-sun\/","title":{"rendered":"Three down updates \u2013 Network still experiencing problems as hundreds left without service | The Sun"},"content":{"rendered":"<p>THOUSANDS of Three users were left without a phone signal yesterday as the network suffers an outage &#8211; and the problem is continuing for many.<\/p>\n<p>More than 16,000 users reported issues with the service, as per DownDetector, with many complaining of having no service to make or receive calls.<\/p>\n<p>It appeared the issue had been solved this morning but more than 600 people have been reporting issues with the service, according to Downdetector.<\/p>\n<p>Some users also reported issues with their mobile internet, preventing them from accessing 4G or 5G as well as customers with Smarty which operates on the Three network.<\/p>\n<p>A Three spokesperson said: \u201cA small number of customers may be experiencing issues with our network this morning.<\/p>\n<p>Our engineers are working on the issue now to fix it as soon as possible. We apologise for any inconvenience caused.&quot;<\/p>\n<p>Problems with the Three network appear to be continuing today, Saturday.<\/p>\n<p><strong><em>Follow our live blog below for the latest news and updates&#8230;<\/em><\/strong><\/p>\n<ul>\n<li><span><time dateTime=\"2023-12-02T11:00:00.000Z\" title=\"12\/2\/2023\">22 minutes ago<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>Not the first outage this year<\/h3>\n<p>Three\u2019s mobile network also went down in March, frustrating customers.<\/p>\n<p>At the time, one person took to\u00a0Twitter\/X and\u00a0said: \u201cOne of my Three network mobile phones is showing no internet connection.\u201d<\/p>\n<p>Another said: \u201cMy phone is saying emergency calls only. Rebooting hasn\u2019t helped.\u201d<\/p>\n<p>\u201cI can\u2019t seem to call anyone on the Three network,\u201d said a third person.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T10:30:00.000Z\" title=\"12\/2\/2023\">52 minutes ago<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>How to test your internet speed<\/h3>\n<p>There are loads of online tools that let you test your internet speed.<\/p>\n<p>But arguably the most popular is Speedtest.net by Ookla (a US data firm), which you can find\u00a0<strong>here<\/strong>.<\/p>\n<p>You can also download the app here:<\/p>\n<ul>\n<li>Speedtest on iOS \u2013\u00a0download<\/li>\n<li>Speedtest on Android \u2013\u00a0download<\/li>\n<\/ul>\n<p>It tests your speeds in a number of ways using local servers, giving you a fairly accurate representation of your real-world download speeds.<\/p>\n<p>Remember that if you\u2019re testing on mobile, make sure you\u2019re connected to WiFi to test the broadband speed. Otherwise, you\u2019ll be checking your mobile speeds instead.<\/p>\n<p>So are you getting the right speeds?<\/p>\n<p>Check with your internet provider, log into your broadband account or take a look at your bill to find details of your package.<\/p>\n<p>A simple search should tell you what speed you\u2019re getting.<\/p>\n<h3>Problems still continuing<\/h3>\n<p>Three users are still experiencing issues with the network.<\/p>\n<p>Yesterday&#x27;s outage problems appeared to have been cleared up overnight but hundreds are still left without a service.<\/p>\n<p>According to Downdetector, more than 600 people are having problems getting onto the network this morning, Saturday.<\/p>\n<ul>\n<li><span><time dateTime=\"2023-12-02T10:00:00.000Z\" title=\"12\/2\/2023\">Today, 10:00<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>Factors that can affect internet signal: Issues with your device<\/h3>\n<p>The signal may be impacted by your SIM card, phone settings, low battery, and outdated software, per\u00a0ThreeUK.<\/p>\n<p>It will also be unable to utilize the network if your account is on hold.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T09:30:00.000Z\" title=\"12\/2\/2023\">Today, 09:30<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>Factors that can affect internet signal: Extreme weather<\/h3>\n<p>Phone towers can be damaged by severe winds, flooding, storms, fallen trees, etc.<\/p>\n<p>This will be a factor in internet and phone interruptions, according to\u00a0ThreeUK.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T09:00:00.000Z\" title=\"12\/2\/2023\">Today, 09:00<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>Factors that can affect internet signals: Multiple devices<\/h3>\n<p>Most households have several different devices connected to the internet at the same time which can affect internet speed.<\/p>\n<p>If you use multiple services and you are not the only person using the network, this can cause the connection to slow down or cut out, per\u00a0Traficom.<\/p>\n<p>Try taking a few of the devices offline to speed up service for the remaining devices.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T08:30:00.000Z\" title=\"12\/2\/2023\">Today, 08:30<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>Am I entitled to compensation?<\/h3>\n<p>If you&#x27;re suffering issues with your internet, call or mobile services then you may be\u00a0entitled to compensation.<\/p>\n<p>Internet firms usually pay out \u00a38 for each say that\u00a0broadband\u00a0and phone service is not repaired after two full days of no service.<\/p>\n<p>If you&#x27;re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.<\/p>\n<p>If you&#x27;re without service for a sustained period of time then you may have the right to leave without incurring a fee.<\/p>\n<p>If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T08:00:00.000Z\" title=\"12\/2\/2023\">Today, 08:00<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>How to check the status in your area<\/h3>\n<p>Three Mobile has a dedicated web page where you can find out if there are any problems in your area.<\/p>\n<p>Three Mobile offers customers a service update page on their website.<\/p>\n<p>To then find out if there are any problems, simply enter your postcode.<\/p>\n<p>This aims to keep customers in the know and should confirm when any issues are resolved.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T07:30:00.000Z\" title=\"12\/2\/2023\">Today, 07:30<\/time><\/span><span>By Jon Rogers<\/span><br \/>\n<h3>What were the problems with Three?<\/h3>\n<p>The vast majority of issues with Three appear to be with a loss of signal.<\/p>\n<p>More than half \u2013 56 per cent \u2013 of those saying there was an issue highlighted a problem with having no signal, Downdetector says.<\/p>\n<p>While 32 per cent said they were facing a \u201ctotal blackout\u201d.<\/p>\n<p>Just 12 per cent said they had a problem with their mobile internet.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li><span><time dateTime=\"2023-12-02T07:00:00.000Z\" title=\"12\/2\/2023\">Today, 07:00<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Keep an eye on the network service checker<\/h3>\n<p>Should you be impacted and wish to ascertain whether problems are still present in your location, Three UK does offer a Network status checker. <\/p>\n<p>Visit Three&#x27;s official complaint form to see whether you qualify for a refund if the problems have caused you to experience severe difficulties.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T06:00:00.000Z\" title=\"12\/2\/2023\">Today, 06:00<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Getting in touch with Three, conclusion<\/h3>\n<p>Customers are also able to contact Three via social media webchat. <\/p>\n<p>&quot;Here,&quot; reads the website, &quot;you can start a webchat to talk about something we&#x27;ve already discussed on social media.&quot;<\/p>\n<p>The website urges customers to have security answers, documents, and social media username\/s ready before the chat begins. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T05:00:00.000Z\" title=\"12\/2\/2023\">Today, 05:00<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Getting in touch with Three, continued<\/h3>\n<p>You can also get in contact with Three using the website&#x27;s Live Chat feature.<\/p>\n<p>For fast help, customers can chat with an agent from 8:00 to 22:00 Monday to Friday, and 9:00 \u2013 20:00 Saturday and Sunday. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T04:00:00.000Z\" title=\"12\/2\/2023\">Today, 04:00<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Getting in touch with Three<\/h3>\n<p>There are several ways to get in touch with Three if you are experiencing issues with your signal or account.<\/p>\n<p>You can call from 8:00 to 20:00 Monday to Friday, and 09:00 to 18:00 Saturday and Sunday<\/p>\n<ul>\n<li>Personal Customers\n<ul>\n<li>From your Three phone: 333<\/li>\n<\/ul>\n<ul>\n<li>From any other phone: 0333 338 1001<\/li>\n<\/ul>\n<ul>\n<li>From abroad (standard roaming rates apply): +44 7782 333 333<\/li>\n<\/ul>\n<ul>\n<li>From your Three phone: 500<\/li>\n<li>From any other phone: 0333 338 1003<\/li>\n<li>From abroad (standard roaming rates apply): +44 7782 333 500<\/li>\n<\/ul>\n<h3>How to fix poor signal<\/h3>\n<p>Here are some methods to resort to if you have poor or no signal, according to Three:<\/p>\n<ul>\n<li>See if the problem is in one place<\/li>\n<li>Verify if the problem happens everywhere<\/li>\n<li>Check about any issues with your account<\/li>\n<li>Try Wi-Fi calling<\/li>\n<li>Get in contact with Three<\/li>\n<\/ul>\n<h3>How to fix signal loss<\/h3>\n<p>If you usually get a signal but haven&#x27;t recently, there can be a problem with your account or device, or there might be an outage. <\/p>\n<p>The following are some things you can do to restore your signal, per Three:<\/p>\n<ul>\n<li>Check for outages<\/li>\n<li>Test your device\n<ul>\n<li>Turn airplane mode on and off<\/li>\n<li>Turn device on and off<\/li>\n<li>Make sure mobile data is on<\/li>\n<li>Update device software<\/li>\n<li>Reset network settings<\/li>\n<\/ul>\n<ul>\n<li><span><time dateTime=\"2023-12-02T01:00:00.000Z\" title=\"12\/2\/2023\">Today, 01:00<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>History of Three<\/h3>\n<p>With little over 10 million users in the UK, Three was introduced 20 years ago and is currently the company&#x27;s fourth-largest mobile network. <\/p>\n<p>It claims to be in charge of 29% of the mobile data traffic in the UK.<\/p>\n<p>However, it will see a significant upheaval when it unites with Vodafone in a merger that is expected to be finalized by the end of the following year. <\/p>\n<p>Clients will be transferred to the yet-to-be-named new business.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-02T00:00:00.000Z\" title=\"12\/2\/2023\">Today, 00:00<\/time><\/span><span>By Ellie Rudy<\/span><br \/>\n<h3>Construction can affect Wifi connection <\/h3>\n<p>Wall construction can also affect your internet speed. <\/p>\n<p>Concrete is a common culprit for poor WiFi connection. <\/p>\n<p>Additionally, the thicker the walls, the more likely the internet speed be affected. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T23:00:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 23:00<\/time><\/span><span>By Ellie Rudy<\/span><br \/>\n<h3>More disappointed Three users on X <\/h3>\n<p>More upset Three users are venting their frustrations on X, formerly Twitter. <\/p>\n<p>One user posted, &quot;Having three network and sky wifi. ALL I KNOW IS SUFFERING.&quot; <\/p>\n<p>Another wrote, &quot;Great all mobiles and our Wifi uses #THREE network. Means the whole house is down. Sort it out!&quot; <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T22:00:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 22:00<\/time><\/span><span>By Ellie Rudy<\/span><br \/>\n<h3>Three users take to X<\/h3>\n<p>More Three customers have posted on X how annoyed they are with their WiFi going down. <\/p>\n<p>One wrote, &quot;Having Three network and wifi? Do I hate myself???&quot;<\/p>\n<p>Another said, &quot;No phone network and no Wifi at home all afternoon. WTF Three ????&quot; <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T21:30:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 21:30<\/time><\/span><span>By Ellie Rudy<\/span><br \/>\n<h3>Factors that can affect internet signals: Network centralizer<\/h3>\n<p>The speed of your internet can also be affected by your distance from the network centralizer. <\/p>\n<p>The further you live from the operator&#x27;s broadband centralizer, the more it can affect your internet&#x27;s speed and ability to connect, per Traficom. <\/p>\n<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T21:00:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 21:00<\/time><\/span><span>By Ellie Rudy<\/span><br \/>\n<h3>Factors that can affect internet signals: Multiple devices <\/h3>\n<p>Most households have several different devices connected to the internet at the same time which can affect internet speed. <\/p>\n<p>If you use multiple services and you are not the only person using the network, this can cause the connection to slow down or cut out, per Traficom. <\/p>\n<p>Try taking a few of the devices offline to speed up service for the remaining devices. <\/p>\n<\/li>\n<\/ul>\n<ul>\n<li><span><time dateTime=\"2023-12-01T20:39:54.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 20:39<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Reports down to just over 1,000<\/h3>\n<p>Despite the nearly 20,000 reports of issues with Three, things seem to be bettering themselves.<\/p>\n<p>There are now about 1,550 reports on Downdetector. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T20:30:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 20:30<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Factors that can affect internet signal: Extreme weather<\/h3>\n<p>Phone towers can be damaged by severe winds, flooding, storms, fallen trees, etc.<\/p>\n<p>This will be a factor in internet and phone interruptions, according to ThreeUK. <\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T20:00:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 20:00<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>Factors that can affect internet signal:\u00a0Location<\/h3>\n<p>Your signal gets stronger the closer you are to a mast, ThreeUK says. <\/p>\n<p>Geographical features like hills, valleys, woods, etc., may also have an impact.<\/p>\n<\/li>\n<li><span><time dateTime=\"2023-12-01T19:30:00.000Z\" title=\"12\/1\/2023\">1st Dec 2023, 19:30<\/time><\/span><span>By Amanda Castro<\/span><br \/>\n<h3>\n<h3>Factors that can affect internet signal: Issues with your device<\/h3>\n<\/h3>\n<p>The signal may be impacted by your SIM card, phone settings, low battery, and outdated software, per ThreeUK. <\/p>\n<p>It will also be unable to utilize the network if your account is on hold.<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li><span>1<\/span><\/li>\n<li>2<\/li>\n<li>3<\/li>\n<\/ul>\n<ul>\n<li><span>1<\/span><\/li>\n<li>2<\/li>\n<li>3<\/li>\n<\/ul>\n<p>Source: <a href=\"https:\/\/www.thesun.co.uk\/money\/24914467\/three-down-mobile-network-service-status-updates\/\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>THOUSANDS of Three users were left without a phone signal yesterday as the network suffers an outage &#8211; and the<\/p>\n","protected":false},"author":2,"featured_media":189426,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Three down updates \u2013 Network still experiencing problems as hundreds left without service | The Sun - News Need News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newsneednews.com\/lifestyle\/three-down-updates-network-still-experiencing-problems-as-hundreds-left-without-service-the-sun\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three down updates \u2013 Network still experiencing problems as hundreds left without service | The Sun - News Need News\" \/>\n<meta property=\"og:description\" content=\"THOUSANDS of Three users were left without a phone signal yesterday as the network suffers an outage &#8211; 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