To describe 2020 as life-changing would be an understatement. With COVID-19 and several other major events happening globally, this year has changed the way we live, interact, and work. Businesses have had to adapt to the ever-changing times, including allowing a percentage of their workforce to work from home. Now, if you’re a business owner looking for a cost-effective strategy to improve the way you communicate with your customers, it may be a good option for you to set-up work from home cloud private branch exchange (PBX) service.

In this article, we will walk you through the basics of a cloud PBX service, why your business should have it, and how you can launch it.

What is it?

As you may have gathered from its name, this is a virtual phone number system that is operated and managed on a cloud. This means that you significantly cut down costs that would’ve been spent on external infrastructure and have access to a multitude of features that are not found in traditional or even digital-based telephone systems.

A cloud telephone service is not only more cost-efficient, but it’s easier to use and understand, allowing you to easily and simply communicate with your customers no matter where they are. That being said though, this solution requires a stable internet connection.

It’s important to remember that a cloud PBX system is quite different from residential cell services. When you speak with a third-party vendor, their PBX systems include additional services, including call conferencing, extension dialing, and customer hold music, among others.

The main reason why businesses choose to have this system is its convenience, especially given that more companies need their employees to work from home.

Why would you have it?

Here, everything needed for a stable telephone line is hosted in a cloud. Once your third-party vendor has set-up the system, you immediately can begin making and receiving calls. It’s that simple. You no longer have to worry about buying additional (and expensive) hardware, thinking about the annual updates, or hiring an outside expert to manage the system. Everything is done by your third-party vendor.

This type of telephone system is also rich in features. Unlike with traditional telephones, this system comes with varied features — many of which can be customized to suit your specific business needs.

How exactly does it work?

Your third-party vendor provides you with everything you need for you to make or receive calls. Using a router, your desk phone can now receive or transfer calls to other extensions. Typically, the PBX equipment that comes with your package facilitates all your phone services, providing you with a rich call experience.

What benefits can my company receive?

Lower costs

Because this system is hosted on a cloud, you do not have to buy physical equipment. You would only need to have VoIP-enabled desktop phones, which are usually part of the packages provided by your third-party vendor. If you decide not to have desktop phones, you can opt to have the calls routed to your employees’ personal phones instead. Just make sure you specify this with your vendor. Either way, you significantly cut down costs related to external infrastructure.

You also do not have to pay pricey maintenance fees. Most providers include this in their packages and provide you an online dashboard where you can manage your phone lines and keep track of the updates being applied to your specific system.

Also, remember that hosted solutions only charge you for the features you use. Each package being offered to every company is different.

Convenience and mobility

This is especially important when you want more of your employees to work from home. No matter where you are, it’s important that your business can be reached regardless of location. People need to have access to you. Having a hosted telephone solution is a way for you to be constantly connected with your customers.

A hosted solution is also customized to suit your specific business’ needs. You have absolute freedom and choice over the features you want for your system. This level of personalization makes your system completely unique and entirely suitable for your business.

It’s important to note that you explore all your options with your third-party provider. It’s a good idea to tell them first what your business goals are, how big your company is, how much of your workforce needs to make or receive calls, and what your future plans are. This way, your vendor can help you determine which features are most needed.

How do I launch it?

Setting up a cloud telephone system is easier when you choose a well-known and trusted service provider. Telnum’s versatile cloud PBX system is ideal for work from home spaces. Not only is it easy to deploy and understand, but the system delivers unparalleled communication service. In particular, Telnum.net offers solutions that are highly reliable and bug-free. The result is seamless communication between you and your customers.